Terms and conditions
Important information
You should read the terms and conditions carefully.
The purchase or use of our products implies reading and accepting these terms and policies. The products offered on this website are designed, manufactured, assembled, and shipped by
Purchase
At the time of submitting the purchase form, the user will be informed that this shipment entails the obligation to pay the indicated price. Before proceeding with the submission of the purchase form, you will also be asked to identify and correct any errors in the data entry.
The language available to finalize the purchase with the seller is Italian and Spanish.
Once the contract is concluded, the seller will take charge of your purchase order.
The seller will not be able to process your purchase orders that do not offer sufficient solvency guaranties or that are incomplete or incorrect or in case of unavailability of the products. In these cases, we will inform you via email that the contract has not been concluded and that the seller has not processed your purchase order, specifying the reasons.
Modification and update
The general terms and conditions of sale are periodically modified, also taking into account any regulatory changes. The prices of our products are time-limited and non-cumulative.
Product
The seller does not sell used, irregular, or substandard products compared to those offered on the market.
The images and colors of the products sold on www.canelachocolate.com may not match the actual ones due to the Internet browser and monitor used.
The prices of the products may be subject to updates. Make sure of the final selling price before submitting the corresponding order form.
The seller cannot accept purchase requests from countries not listed on the homepage.
Please do not remove the label and seal from the purchased products, as they are an integral part.
In the event of exercising the right of withdrawal, the seller has the right not to accept the return or not to fully refund the amounts paid for the purchase, for devices that do not bear the corresponding label or that have been altered in their essential and qualitative characteristics or have been damaged.
All products sold by the seller are covered by the legal warranty of twenty-four (24) months for non-conformity defects, in accordance with the applicable law. The lack of conformity can be reported to the seller by contacting informacion@canelachocolate.com. In case of non-conformity, you have the right to request the repair or replacement of the product. In the event that the above remedies are not possible or excessively burdensome, you will be entitled to a reduction in the price paid or the termination of the sales contract, pursuant to Article 130 of the Consumer Code.
Payments
For the payment of the product price and the related shipping and delivery costs, it is possible to follow one of the methods indicated in the order form. Under no circumstances will costs exceeding those actually incurred by the seller in relation to the chosen payment method be charged.
In the case of payment by credit card or PayPal, the financial information (such as the credit/debit card number or expiration date) will be sent, via encrypted protocol, to Banca Estado or other banks that provide the corresponding remote service. electronic payment services, without any third party having access to them in any way.
Furthermore, the seller will never use this information except to complete the procedures related to your purchase and to issue the corresponding refunds in case of product return, after exercising your right of withdrawal. The purchase price of the products and the shipping costs, as indicated in the order form, will be charged to your bank account at the time of shipping the purchased products.
Customer service
You can request any information through our support services by accessing our social networks. After the purchase is completed, Canela Chocolate may contact you to provide further support and assistance.
Courtesy email:
cotizacion@canelachocolate.com
informacion@canelachocolate.com
Delivery of products
You can choose to receive the purchased items at the selected address or at the Canela Chocolate store in Chile, selected from those listed on www.canelachocolate.com. If you have chosen the “In-store pickup” method, we will inform you of the arrival of your order in the store via email. In this case, you must pick up the items within five (5) days from the sending of the aforementioned notification, showing the employee a copy of the shipping confirmation email and your ID.
If you have someone else pick up the order, this person will need to present, in addition to the order shipment confirmation email, a photocopy of their ID and their ID. In case of failure to collect the products within this period, the purchase contract will be automatically terminated and the amount paid will be refunded.
We also remind you that it is not possible to pay at the point of sale. Therefore, there is no cash-on-delivery option if you choose in-store delivery. The in-store delivery option has no additional costs.
Please pay attention to what is reported in this section because the information contained therein is an integral and substantial part of these general sales conditions and, therefore, is considered fully known and accepted by you at the time of submitting the order form.
Applicable law
The general terms and conditions of sale are governed by Chilean law and, in particular, by Legislative Decree No. 19,496 on the Consumer Code.
In case of disputes arising from the general sales conditions between Canela Chocolate and each of its end users, we inform you that the Chilean Commission provides a platform for alternative extrajudicial dispute resolution, accessible at the website SERNAC
The right of withdrawal
a) unless in the case of a return for product delivery, send an electronic message to informacion@canelachocolate.com or another explicit statement of the decision to withdraw must be sent correctly with the full name and order within ten (10) days from the receipt of the products or, if at the time of purchase you selected the “In-store pickup” option, from the date of order pickup at the store;
b) the products must not have been used, worn, washed, and must necessarily meet the requirements described in the Compliance Checks section below;
c) the identification label must still be affixed to the products with the tamper-proof seal that is an integral part of the item;
d) the products must be returned in their original packaging;
e) the returned products must be delivered to the courier within ten (10) days from the date you inform the Seller of your decision to withdraw from the contract or if you decide to return the products directly to our Canela Chocolate store, you must hand them to the sales assistant within ten (10) days from the date of receipt of the products;
f) the returned products must be shipped to the Seller with the original packaging and the corresponding pre-printed return label;
g) the products must not be damaged.
You will be contacted if your return cannot be accepted because it does not comply with the conditions indicated in letters a) and e) of the previous paragraph. a) and e) of the previous paragraph. In this case, you can choose to have the purchased products returned at your own expense. In the event that you refuse this shipment, Canela Chocolate reserves the right to retain the products and the amount corresponding to the purchase price of the products. You will also be contacted if your return cannot be accepted because it does not comply with the conditions mentioned in the previous paragraph. In this case, you can choose whether to accept the deduction from the refund, which will be communicated to you, due to the decrease in value of the returned products, or to have the purchased products returned to you at your expense. In the event that you refuse this shipment, Canela Chocolate reserves the right to retain the products and the amount indicated for the refund deduction, due to the decrease in value of the returned products.